Terms & Conditions

BOOKING SALES TERMS

  • To lock in your date, the session retainer must be paid in full at the time of booking.

  • Session retainers are non refundable.

  • This protects your appointment time, reserves our creative team, and ensures the studio is prepared exclusively for you.

  • A valid credit card must be kept on file for billing purposes. By booking, you authorize Provocateur Images to charge the card on file for fees outlined in this agreement.

  • Your retainer includes one finished digital image. A minimum purchase of $800 applies to all sessions, with additional images and products selected and purchased separately at your ordering appointment.

CLIENT PRIVACY

  • Provocateur Images treats privacy like sacred ground. Your experience with us is yours first, not content for the internet. You will never be tagged, named, or mentioned publicly unless you specifically ask us to.

  • Your personal information and images are never shared with third parties. Full stop.

  • Images from your session will only ever be used if one of the following applies:

    • The image is anonymous and does not reveal your identity

    • You have given written permission for any image where your face or identifying features appear

  • If we have agreed that your images are never to be used under any circumstance, your account will be flagged as private and nothing from your session will be shared in any way.

  • Your trust is central to this experience and we protect it accordingly.

IMAGE COPYRIGHT AND USAGE

  • Provocateur Images retains full copyright ownership over all images created. Clients understand they do not own the copyright and may not claim, sell, or reproduce images beyond the rights granted in this agreement.

  • Clients receive a personal, non commercial usage licence. This allows you to display your images privately, share them digitally, or print them for personal use. Images may not be sold, used for advertising, or distributed for commercial purposes.

  • The standard print licence permits printing up to 8×10 in size for personal display only. If larger prints or high resolution files are desired, an extended usage licence may be purchased for selected images which provides high resolution copies. Even under extended licensing, commercial use remains prohibited unless separately negotiated.

CANCELLATION /DATE CHANGE POLICY

  • You may rebook your session, but the amount of notice you provide (by email, call, or SMS) determines whether fees apply.

  • We are not here to profit from rebooking fees, but rescheduling does carry real costs for our studio. Moving your date means losing a day we could book another client, cancelling contracted professionals we still must pay, and absorbing operational expenses we cannot recover. These fees exist to cover the impact of rescheduling and protect our team from that lost time and service expense.

  • By initialling this section and signing this contract, you authorize Provocateur Images to charge the card on file for rebooking fees, cancellation fees, and session forfeiture amounts as outlined below.

    Please note the timings and fees associated with rebooking your shoot below.

    • 4 Weeks or more notice – First rebooking is free. A second rebooking with 4 weeks or more notice is $100. A third rebooking will incur a $200 fee or forfeiture of your session retainer, at the discretion of Provocateur Images.

    • Between 4 Weeks to 2 Weeks – A $100 cancellation fee will be charged to your card plus a $100 rebooking fee if you choose to reschedule. If you do not pay the $100 rebooking fee, your session will be terminated and you will forfeit your retainer. The $100 cancellation fee remains payable.

    • Less than 2 weeks and up to 48 hours before – A $350 cancellation fee will be charged to your card plus a $100 rebooking fee if you choose to reschedule. If you do not pay the $100 rebooking fee, your session will be terminated and you will forfeit your retainer.

    • 48 Hours before or less / No Show – You will be billed $800 and you will forfeit your session.

     

  • We understand that life can throw curveballs: illness, emergencies, and situations outside your control happen. If you face a legitimate extenuating circumstance, notify us as soon as possible. We may request supporting documentation, and in those cases we will work with you to find a reasonable solution. Please understand that personal or logistical challenges cannot simply be passed onto us with the expectation that we absorb the loss. We extend flexibility only for true force majeure situations, not schedule conflicts, travel issues, or personal challenges. All decisions remain at the discretion of Provocateur Images to ensure fairness and protect our studio operations.

LATENESS POLICY

  • Your session is reserved for a specific start time. Please arrive on time to ensure you receive the full experience.

     

  • Regular Sessions

    • If you arrive more than 15 minutes late, that time will be deducted from your shooting duration. If you are more than 30 minutes late, an additional hour of shooting time will be required and billed at $200, subject to schedule availability.

  • Limited Sessions

    • Limited sessions operate on tight schedules with multiple bookings per day. You must arrive on time.

    • If you are more than 10 minutes late and we have availability after your time slot, you may extend your time for a $100 fee.

    • Limited sessions cannot be rebooked, credited, or rescheduled.

    • If you do not arrive on time for your limited session, the session payment will be forfeited.

ORDERING SESSION / ORDERING FINISHED PRODUCTS

  • Your ordering session typically takes place one hour after your shoot. In some cases, your ordering appointment may be conducted via Zoom within a few days of your session.

  • The minimum order value is $800.

  • An order must be placed during your viewing session.

  • Viewing sessions are one hour in length. If more than one hour is needed, or if a second ordering appointment is required, an additional fee of $200 applies. This fee cannot be credited, discounted, or applied toward product purchases.

  • If no order is placed at your viewing appointment, your photographic proofs will be held for seven days.

  • After seven days, if no order has been received, all session images will be permanently deleted. No exceptions.

  • All finished products, whether digital or printed, are non refundable.

  • Once an order is placed, it cannot be cancelled, downgraded, or refunded. Certain upgrade options may be available depending on the product selected.

  • If digital images have already been delivered, any substitutions or swaps requested afterward will be billed as additional image purchases.

PAYMENT PLANS

  • Provocateur Images offers extended payment plans, allowing you to pay for your order in instalments over a period ranging from 4 weeks up to 6 months.

  • A $100 administration fee applies to any payment plan extending beyond 90 days (3 months).

    Finished products, including digital files, will not be delivered until the final payment has been received.

  • A valid credit card must be kept on file for all payment plans. If a payment fails or is late, a $25 flat fee per month will be added to your order.

  • If a payment plan exceeds the agreed upon timeline, an additional $100 will be added for each month the balance remains unpaid past the original term.

PRODUCTION AND DELIVERY OF FINISHED PRODUCTS

  • Please allow a minimum of four weeks for production and delivery of finished products from the date of your ordering session. Longer timelines may occur depending on supplier availability and production volume.

  • Provocateur Images is not responsible for delays caused by manufacturers, suppliers, or shipping partners.

  • All finished products are shipped directly to the customer once completed.

  • For security reasons, we do not recommend or encourage in person pickup. If a client insists on picking up their order, Provocateur Images is not liable for loss, theft, or damage to products while they are in transit or in our possession prior to pickup.

IMAGE STORAGE & FILE BACKUP

  • Images purchased from your session are stored and backed up for a minimum of one year.

    While every reasonable effort is made to safeguard your files, Provocateur Images cannot be held responsible for the loss of image files after your viewing session due to hardware failure, corruption, fire, flood, or other unforeseen circumstances.

  • If you have requested that your images not be backed up, they cannot be retrieved once delivered.

  • You are responsible for securely backing up your own files. If you require us to retrieve images after one year, a $100 retrieval fee applies. Retrieval is not guaranteed, as files may not be retained beyond our one to two year backup period.

MAKEUP & HAIR (IF APPLICABLE)

  • The client releases the Makeup Artist from liability for any injury, skin complications and/or allergic reactions.

  • Every attempt will be made to determine allergic reactions before makeup is applied.

  • The client further agrees to indemnify and hold harmless the Makeup Artist and all affiliates from any claims of liability, losses, damages, or any expenses whatsoever that may occur as a result of this service, including but not limited to the makeup application.

LIMIT OF LIABILITY

  • The client acknowledges that Provocateur Images cannot guarantee the capture of any specific pose, expression, or reference image supplied for inspiration. Every effort will be made to honour client preferences, with the understanding that creative execution and photographic outcomes are at the discretion of the photographer.

  • Provocateur Images will provide work consistent with its professional portfolio. Clients understand that displayed images on websites, samples, and printed materials include retouching. Retouched digital files are included with purchased images, and any additional retouching requests beyond what is included in the package will incur extra charges.

  • Provocateur Images is not liable for issues beyond its control that affect image quality or session outcomes, including but not limited to client tardiness, refusal of direction, disruptive behaviour, intoxication, excessive alcohol or drug use, or uncooperative participation.

  • Every effort is made to deliver high quality edits. Should an editing error occur, Provocateur Images will assess the concern on a case by case basis to determine whether reprinting or file correction is appropriate. Decisions regarding corrections or rework remain at the discretion of Provocateur Images.